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    The Only Thing That Matters

    The Only Thing That Matters

    The Only Thing That Matters

    Bringing the Power of the Customer into the Center of Your Business

    by Karl Albrecht

    A renowned service-quality guru reintroduces you to customers, your most important partners. With Albrecht’s Total Quality Service system in place, everyone can focus on delivering outstanding value.

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    Service America

    By Ron Zemke, Karl Albrecht

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