Getting Past Burnout, Busywork, and the Myth of Total Efficiency
About the Summary

If you think that getting your employees to rapidly move between tasks is making your organization more effective and productive, think again. Efficiency expert Tom DeMarco challenges many of the most popular management theories by demonstrating how they are inappropriate for today’s knowledge-worker-based economy. In Slack, he shows companies how constant overtime and aggressive schedules work against their effectiveness and their ability to compete in the global marketplace. For organizations to keep up with today’s fast-paced economy and adapt to constant change, DeMarco suggests that they utilize more “productive slack” in the workplace. By managing this slack time, and sacrificing a little bit of efficiency for effectiveness, organizations can reduce the amount of stress on workers, help them get more done, and become learning organizations.

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