About the Summary

The author of Reengineering the Corporation presents nine core principles critical to contemporary corporate success. Among Hammer’s agenda items: “managing without structure” and “creating order where chaos reigns.”

In This Summary, You Will Learn:

  • How to make yourself easy to do business with.
  • How to add more value for your customers.
  • How to turn creative work into process work.
  • Methods to loosen up your organizational structure.
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