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Encouraging the Heart

A Leader's Guide to Rewarding and Recognizing Others
By James Kouzes, Barry Z. Posner
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About the Summary

Encouraging the Heart is about the principles and practices that support the basic human need to be appreciated for who we are and what we do. It is not about glad-handing, back-slapping, gold stars and pay-offs. It’s about the importance of linking rewards and appreciation to standards of excellence. Encouraging the Heart has its origins in Jim Kouzes’s and Barry Posner’s research on the practices of individuals functioning at their personal best as leaders. They have consistently found that when getting extraordinary things done, leaders follow five practices. One of the five practices is encouraging the heart.

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