The Art of Active Listening
How People at Work Feel Heard, Valued, and Understood
About the Summary
When someone at work takes the time to listen to you, they make you feel important and that what you said matters. When someone shares something that is happening to them at home, they feel gratitude for being given the time and for being heard. When a customer vents about what a business could be doing better to serve them, they will thank the listener profusely for hearing them out. Conversely, when people fail to listen, those who have something to say are left feeling confused, disconnected, or even helpless. In The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood Heather B. Younger explains the idea of being a supportive, caring leader who actually listens to people and works to protect them from harm. No one at work is excluded from the need to actively listen and can learn how to do so effectively with the process outlined in this book.
In This Summary, You Will Learn:
- How to recognize the unsaid.
- The importance of seeking to understand.
- Three action steps for sustainable change.
- How to close the loop.