Lukaszewski on Crisis Communication

Lukaszewski on Crisis Communication

Lukaszewski on Crisis Communication

What Your CEO Needs to Know About Reputation Risk and Crisis Management

by James E. Lukaszewski

In this industry-defining book on crisis management and leadership recovery, James Lukaszewski introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style backed with compelling case studies, Lukaszewski on Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it.

What You'll Learn

In this summary of Lukaszewski on Crisis Communication, you will learn:

  • To differentiate between a crisis and a disaster, understand how crises produce victims, and avoid the toxicity of silence
  • To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics
  • To manage people, including your own employees, with compassion, fairness and honesty — and drive attorneys to settle instead of litigate

Soundview gives you key insights from top business books via text/audio summaries. Access this summary by signing up to our Professional or Premier plan.

Compare Plans

Already a Professional or Premier subscriber? Access your Library

Buy the book at Amazon