Lukaszewski on Crisis Communication

In this summary of Lukaszewski on Crisis Communication, you will learn:

• To differentiate between a crisis and a disaster, understand how crises produce victims, and avoid the toxicity of silence
• To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics
• To manage people, including your own employees, with compassion, fairness and honesty — and drive attorneys to settle instead of litigate