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Driving Change

Driving Change

Driving Change

The UPS Approach to Business

by Mike Brewster & Frederick Dalzell

We see them everywhere –– those brown trucks delivering their share of 14 million parcels handled daily. To most people, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate.

What You'll Learn

  • How UPS uses culture as a competitive advantage.
  • Why constructive dissatisfaction is encouraged at UPS.
  • The way UPS changed its business from retail package delivery to wholesale carrier.
  • About the technology challenges the global carrier has had to face.
  • Why UPS?s employee ownership philosophy keeps morale high and turnover low.
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