In Negotiating the Impossible, Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible.

In Divide or Conquer, Diana McLain Smith distills almost thirty years of experience studying and advising leaders to offer a new way to think about teams –– not as a bunch of individuals, but as the sum of their relationships.

Do you want to optimize performance? If you do, you must first find a way to create an environment that minimizes workplace conflict and integrates resolution strategies into management systems. Only by preventing or minimizing, bringing to the surface, and resolving conflict can you unleash the full power of the organization. Capitalizing on Conflict shows readers how a company can create a comprehensive, organization-wide effort to resolve specific conflict events with proven strategi