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Displaying all 33 summaries
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Unreasonable Hospitality Will Guidara
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The Great Digital Transformation Gerard Szatvanyi
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The New Model of Selling Jerry Acuff, Jeremy Miner
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The Revenue Acceleration Playbook Brent Keltner
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What Customers Hate Nicholas J. Webb
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Delivering Happiness Tony Hsieh
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The Seven Pillars of Customer Success Wayne McCulloch
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Irrational Loyalty Deb Gabor
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The Spirit of Hospitality Larry Stuart
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Leading Loyalty Leena Rinne, Shawn Moon, Sandy Rogers
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The Cultural Intelligence Difference David Livermore
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Building a StoryBrand Donald Miller
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Woo, Wow, and Win Patricia O’Connell, Thomas A. Stewart
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ENGAGED! Gregg Lederman
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Can’t Buy Me Like Doug Levy, Bob Garfield
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Extreme Trust Don Peppers, Martha Rogers
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Customer Centricity Peter Fader
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The Zappos Experience Joseph Michelli
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The New Experts Robert H. Bloom
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Overpromise and Overdeliver Rick Barrera
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Raving Fans Sheldon Bowles, Ken Blanchard
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Human Sigma John H. Fleming, Ph.D., Jim Asplund
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Exceeding Customer Expectations Kirk Kazanjian
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Satisfaction Chris Denove, James D. Power IV
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Loyalty Myths Henri Wallard, Timothy Keiningham, Lerzan Aksoy, Terry Vavra
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Managing Customers as Investments Sunil Gupta, Donald Lehmann
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Customer Winback Jill Griffin, Michael W. Lowenstein
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The Customer Differential Melinda Nykamp
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Loyalty Rules! Frederick F. Reichheld
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The Customer Revolution Patricia B. Seybold
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Improving Customer Satisfaction, Loyalty, and Profit Michael D. Johnson, Anders Gustafsson
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The Customer-Centered Enterprise Harvey Thompson
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The Brave New Service Strategy Theresa Welsh, Barbara A. Gutek
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