Unlock this Executive Book Summary® now for FREE!
Already a Summary.com member? Sign in.
The Zappos Experience
5 Principles to Inspire, Engage and WOW
About the Summary
The Zappos name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it — and how you can do it in your industry.
More Summaries
-
The Airbnb Way
Joseph Michelli
-
The Power of a Graceful Leader
Alexsys Thompson
-
A Bias for Action
Heike Bruch,
Sumantra Ghoshal
-
The Speed of Trust
Stephen M.R. Covey
-
Cascades
Greg Satell
-
Be a Better Team by Friday
Justin Follin,
David B. Greenspan