Cracking the Code to Customer Devotion
About the summary
In Leading Loyalty, co-authors Sandy Rogers, Leena Rinne and Shawn Moon have identified the key differentiators of loyalty-leading organizations. Leading Loyalty helps you infuse the principles of empathy, responsibility, and generosity into every employee and customer interaction, and reveals the practices of everyday service heroes – the customer-facing employees who cultivate bonds and lift revenues through the roof. It’s time to invest in building loyalty. Leading Loyalty will show you the way.
In This Summary You’ll Learn:
- The three key traits of the Loyalty Leader Mindset.
- How to genuinely connect with customers and colleagues.
- The true meaning of being responsible to your customers and employees.
- To infuse your organization with generosity that surprises and delights.