
Exceeding Customer Expectations
What Enterprise, America's #1 Car Rental Company, Can Teach You about Creating Lifetime Customers
About the Summary
While providing a thorough case study of the success of Enterprise Rent-A-Car, Kazanjian also gives an in-depth look to the strategic management practices that have boosted the company to the top of its industry.
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Value Nets Joseph Martha, David Bovet
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What the CEO Wants You to Know Ram Charan
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The Power of LEO Subir Chowdhury
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The Five Dysfunctions of a Team Patrick Lencioni
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Power of 2 Gale Muller, Ph.D., Rodd Wagner
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Consultants & Advisers Harold Lewis