Unlock this Executive Book Summary® now for FREE!
Already a Summary.com member? Sign in.
Raving Fans
A Revolutionary Approach To Customer Service
About the Summary
Blanchard and Bowles present a business fable with a simple premise: your customers are your best marketing method. Executives will learn why outstanding customer service, particularly in the era of social technology, can lead to customers who will do anything to sing a company’s praises… and bring as many friends to the party as possible.
More Summaries
-
In Their Shoes
George Parente
-
Who’s Got Your Back
Keith Ferrazzi
-
The Dream Manager
Matthew Kelly
-
Bridging the Boomer-Xer Gap
Hank Karp,
Danilo Sirias,
Connie Fuller
-
Winning Well
Karin Hurt,
David Dye
-
Game-Changer
David McAdams