Loyalty Rules!
How Today's Leaders Build Lasting Relationships
Share this summary
About the Summary
Reichheld follows up The Loyalty Effect, in which he argued that a virtuous circle of employee, customer and shareholder loyalty led to greater profits, with a how-to on turning your company into a loyalty leader.
More Summaries
-
The Speed of Trust
Stephen M.R. Covey
-
Stretch for Change
Gustavo Razzetti
-
One Piece of Paper
Mike Figliuolo
-
The Next Gen Leader
Robert C. McMillan
-
The Advantage
Patrick Lencioni
-
Corporate Reputation
Leslie Gaines-Ross
