
Loyalty Rules!
How Today's Leaders Build Lasting Relationships
About the summary
Reichheld follows up The Loyalty Effect, in which he argued that a virtuous circle of employee, customer and shareholder loyalty led to greater profits, with a how-to on turning your company into a loyalty leader.
More Summaries
-
Speed Joseph R. Folkman, John H. Zenger
-
Brave Leadership Kimberly Davis
-
Negotiating the Impossible Deepak Malhotra
-
The Wizard and the Warrior Terrence Deal, Lee Bolman
-
The Brink Mark Hunter
-
The Vision Driven Leader Michael Hyatt