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    Lukaszewski on Crisis Communication

    Lukaszewski on Crisis Communication

    Lukaszewski on Crisis Communication

    What Your CEO Needs to Know About Reputation Risk and Crisis Management

    by James E. Lukaszewski

    In this industry-defining book on crisis management and leadership recovery, James Lukaszewski introduces a concept rarely dealt with in crisis communication and operational response planning: managing the victim dimension of crisis. Delivered in his straight-talking style backed with compelling case studies, Lukaszewski on Crisis Communication is your guide to preparing for a crisis and the explosive visibility that comes with it.

    What You'll Learn

    In this summary of Lukaszewski on Crisis Communication, you will learn:

    • To differentiate between a crisis and a disaster, understand how crises produce victims, and avoid the toxicity of silence
    • To overcome the abusive, intrusive and coercive behavior of bloviators, bellyachers, back-bench bitchers, the media, activists and critics
    • To manage people, including your own employees, with compassion, fairness and honesty — and drive attorneys to settle instead of litigate
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