Power Listening
Mastering the Most Critical Business Skill of All
15min reading
/
20min listening time
Share this summary
About the Summary
Nothing causes bad decisions in organizations as often as poor listening. But Bernard Ferrari, adviser to some of the nation’s most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation.
In This Summary, You Will Learn:
- The 6 common archetypes of bad listeners and their communication habits.
- How to keep quiet and allow others to lead a conversation.
- The five questions that form the framework of effective, powerful listening.
- The best methods for turning listening into four problem-solving techniques.
More Summaries
-
Purpose Driven People
Alize Hofmeester
-
Building Corporate Soul
Ralf Specht
-
12: The Elements of Great Managing
Rodd Wagner,
James K. Harter
-
The 4 Disciplines of Execution
Chris McChesney,
Jim Huling,
Sean Covey
-
Leadership and the New Science
Margaret Wheatley
-
Outsmart!
Jim Champy
