About the Summary

Across most virtual channels, we lose clarity in our interactions – with tone, intent, and meaning becoming more difficult to express and discern. Many people often find themselves misunderstanding others or even misunderstood themselves. All of this miscommunication leads to people becoming confused or frustrated. In Human-Centered Communication: A Business Case Against Digital Pollution, Ethan Beute and Stephen Pacinelli explore the problems and how we can move toward becoming more human-centric in our communication methods to bring about more meaningful interactions in everyday life.

In This Summary, You Will Learn:

  • The problems currently plaguing our communication today.
  • Real-life scenarios where digital pollution has hindered communication.
  • How to move toward a more human-centric communication.
  • How humans are to blame; not the technology.
  • How to correct the error and miscommunication we face.
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