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The Employee Experience Revolution

Increase Morale, Retain your Workforce, and Drive Business Growth
By John R. DiJulius, David D. Murray
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# 10min reading time / 29min listening time
About the Summary

Editor’s Note: What we loved most about this book is its clear focus on how improving the employee experience directly leads to better customer service and business growth.

 

The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth makes the bold claim that a company’s customer will never be happier than its employees. Workers are the ones who create and deliver an experience that makes customers come back to the brand time and time again. Authors John DiJulius and Dave Murray have a combined experience of 70 years in leading organizations. From creating great corporate cultures to molding an outstanding employee experience, they have helped brands like Lexus, Starbucks, Chick-fil-A, and The Ritz-Carlton strengthen their brand and employee involvement simultaneously.

In this Executive Book Summary®:

  • What is the employee experience revolution?
  • Find out how to shape the best recruitment experience.
  • Steps that will enable all companies to retain their top talent.
  • The secrets of building and developing great leaders.
Human Resources Business Strategy Talent Management
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