Crucial Conversations

Tools for Talking When Stakes Are High
# 15min reading / 23min listening time
About the summary

If you feel stuck — in a relationship, in your career, at home — chances are a crucial conversation is keeping you there. The summary of this New York Times bestseller will help you handle crucial conversations — conversations that occur when the stakes are high, emotions run strong, and opinions vary. With crucial conversations skills, you’ll be able to: prepare for high-stakes situations with a proven technique; transform anger and hurt feelings into powerful dialogue; make it safe to talk about almost anything; be persuasive, not abrasive; improve nearly every professional and personal relationship; and yield major professional improvements in areas like productivity, quality, safety, diversity, and change management.

In This Summary You’ll Learn:

  • How to prepare for high-stakes situations with a proven technique.
  • How to transform anger and hurt feelings into powerful dialogue.
  • How to make it safe to talk about almost anything.
  • How to be persuasive, not abrasive.
  • How new techniques, skills and tools work together to enable successful crucial conversations.
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