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    Driving Change

    Driving Change

    Driving Change

    The UPS Approach to Business

    by Mike Brewster & Frederick Dalzell

    We see them everywhere –– those brown trucks delivering their share of 14 million parcels handled daily. To most people, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate.

    What You'll Learn

    • How UPS uses culture as a competitive advantage.
    • Why constructive dissatisfaction is encouraged at UPS.
    • The way UPS changed its business from retail package delivery to wholesale carrier.
    • About the technology challenges the global carrier has had to face.
    • Why UPS?s employee ownership philosophy keeps morale high and turnover low.
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