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You’ve probably learned the hard way that when you’re the only one who knows what you know about the business, you can’t get other people up and running quickly. All of that knowledge is so much a part of you that you take it for granted – right up until the time the roof falls in because you can’t be reached. No matter who ultimately takes on that day-to-day, building a playbook gets you thinking about how to successfully onboard your people so they understand what they need to know and when they need to know it. At the same time, you’ll be shaping a culture that values process and efficiency, as well as gaining in all the other ways you’ll learn about. The Business Playbook is a guide for the what, who, how, when, and why of building your company’s playbook and making it stick.
In This Summary, You Will Learn:
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