About the Summary

In his book, Supercommunicators: How to Unlock the Secret Language of Connection. Charles Duhigg quotes George Bernard Shaw as saying, “The biggest problem with communication is the illusion that it has taken place.” Duhigg tries to help his reader avoid this false illusion and instead find true communication and connection with others through specific techniques that facilitate effective communication on any number of topics. He does this by exploring what goes wrong in certain conversations and by helping his reader see that the two-fold goal of most conversations is to both figure out how the other person sees the world and to help them understand the way we see the world. These are skills that Duhigg believes can be taught, and they are important because “if we can find ways to hear one another and say what we need, we can coexist and thrive.” Because of this, Duhigg’s is a book about a hope for a better future.

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