Powerful Phrases for Dealing with Workplace Conflict

What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
# 15min reading time / 26min listening time
About the Summary

Editor’s Note: This book is a must-read for anyone looking to reduce workplace tension, enhance communication, and build stronger, more productive relationships.

 

You can’t avoid conflict. When there are problems to solve and people who care, you’ll face conflict. And if you want to have more success, influence, and joy in your work, you’ve got to navigate it well. But conflict is hard. You weren’t born knowing the perfect words to say when you’re angry, dealing with a jerk, or when someone calls your game-changing idea “stupid.” That’s the reason for this book. Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers will give you practical communication techniques to successfully navigate conflict at work. And when you do, you’ll get better results, build trust, have more influence, and collaborate better with your coworkers.

In this Executive Book Summary®:

  • Determine how challenges of workplace conflict are influenced by new factors.
  • Tips to address conflict constructively through four key dimensions.
  • Practical “Powerful Phrases” and strategies to use to navigate and resolve conflicts.
  • Strategies for dealing with different types of difficult coworkers, bosses, and customers.
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