About the Summary

As a former international FBI hostage negotiator, Chris Voss has created a system of negotiating techniques that work for all situations. Whether in a high-stakes negotiation (such as a hostage or kidnapping) or negotiating with your child at bedtime, the system he presents in his book, Never Split the Difference, prepares the reader for assessing their counterpart, asking the right questions, and using intuition to guide the situation to the most ideal solution.

In This Summary, You Will Learn:

  • How to effectively handle everyday conflicts at work and at home.
  • New techniques to get the deal you want.
  • How to use 9 negotiation principles to become more persuasive.
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