Judgment on the Front Line

How Smart Companies Win By Trusting Their People
By Noel Tichy, Chris DeRose
About the Summary

Management experts Chris DeRose and Noel M. Tichy explain why frontline employees are so important and why it is crucial to involve them in decision making. Judgment on the Front Line provides a five-step process for building a frontline-focused organization and includes examples of frontline leadership in action.

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