Heads Up

Using Real-Time Business Information to Know First and Act Faster
About the Summary

According to Kenneth G. McGee, a research fellow at Gartner Inc., even the worst business catastrophes rarely happen without warning. In Heads Up, McGee describes how managers can break the pervasive pattern of surprises that are often followed by desperate responses. Instead of trying to predict the future, McGee explains, managers need to master predicting the present — understanding what is happening right now and how these current events and outcomes will impact future success. By recognizing that there is always warning, and therefore monitoring progress on a daily basis, McGee writes, managers can turn what would have been surprises into a whole new world of opportunity.

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