Conversational Intelligence

How Great Leaders Build Trust and Get Extraordinary Results
# 15min reading time / 21min listening time
About the Summary

Judith E. Glaser presents a framework for understanding how conversations trigger different parts of the brain. By deciphering the neuroscience, Glaser offers strategies for learning conversational intelligence and developing the conversation skills that propel individuals, teams and organizations toward success.

In This Summary, You Will Learn:

  • How different parts of the brain influence conversations.
  • Tools and strategies for learning Conversational Intelligence and raising your C-IQ.
  • How to create Level III conversations in your organization.
  • The importance of trust for building conversations that lead to successful change.
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