Knowing What Customers Need Before They Do

Most business owners are familiar with the all-star customer experience stories from companies like Zappos, Nordstrom’s, Disney and Starbucks. Though those stories are impressive and inspirational, they leave many executives wondering how they can apply those service concepts to their own businesses.

In this Soundview Live webinar Knowing What Customers Need Before They Do, Bill Thomas, author of Anticipate, offers a unique contribution to the customer service field by providing leaders across industries and business cultures a practical "how to" model for taking their customer experience to the next plateau.

Available: audio recording, video recording