Behind the problems that routinely plague organizations, teams, and families, you’ll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly — and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and performance plummets.
New research demonstrates that these disappointments aren’t just irritating — they’re costly — sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior draws from over 10,000 hours of real-life observations to teach you the core management skills for achieving individual, team and organizational excellence. The authors explain how to apply the book’s step-by-step approach to dealing with motivation and ability issues, so you’ll be better able to solve problems, confront and manage gaps, and ultimately achieve higher levels of performance.
The MP3 recording from this event as well as a book summary for Crucial Confrontations will be available to listen to or download from your Online Library immediately after check-out.
About the Speaker
Kerry Patterson is a member of the Soundview Author Network which provides detailed information on author’s schedules as well as media content provided by the author. You can view Kerry Patterson’s author network page here
Kerry Patterson is co-founder of VitalSmarts, an innovator in corporate training and organizational performance, and co-author of three immediate New York Times bestsellers: Influencer: The Power to Change Anything, Crucial Conversations and Crucial Confrontations. His award-winning training programs of the same titles have been used successfully by more than 300 of the Fortune 500 companies and products resulting from his work have taught more than 2 million people worldwide.
Kerry began his research into the challenges of developing and maintaining healthy organizations during his doctoral work at Stanford University. He taught at Brigham Young University’s Marriott School of Management where he received the Mentor of the Year Award and the William G. Dyer Distinguished Alumni Award.
Joseph Grenny is co-chairman and co-founder of VitalSmarts, an innovator in corporate training and organizational performance. He is also co-author of three immediate New York Times bestsellers: Influencer, Crucial Conversations, and Crucial Confrontations. His award-winning training programs of the same titles have been used successfully by more than 300 of the Fortune 500 companies and products resulting from his work have taught more than 2 million people worldwide.
Over the past 20 years, Joseph has advised senior executives around the world. The CEO at Lockheed Martin credits his work with enabling their winning of the $200 billion Joint Strike Fighter contract.
Joseph has been featured in The New York Times, Wall Street Journal, and Washington Post, and has been a guest on CNN, MSNBC, and the Today Show.
Joseph was formerly president of California Computer Corporation and an executive for the Covey Leadership Center. He also co-founded Unitus, a non-profit “microcredit” organization.
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