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Reset
How to Change What’s Not Working
8min reading time
/
18min listening time
About the Summary
In his book, Reset: How to Change What’s Not Working, Dan Heath quotes Paul Batalden as saying, “Every system is perfectly designed to get the results it gets.” If progress is to be made, then, systems need to be improved. Heath says that the changes needed in any given circumstance are not always self-evident because after a while people start to think that how something is always done is how it should be done. In order to reset a system as quickly as possible, then, people need to recognize what these stumbling blocks are, the leverage points, and then they must use their resources to change those systems.
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