The Zappos Experience
Zappos is a maverick business that demonstrates how an unwavering commitment to values, people and products is a formula for breakthrough success and significance.
In this Soundview Live webinar, The Zappos Experience, Joseph Michelli uses the principles he has drawn from the Zappos culture to help you deliver happiness to those you serve, become a beloved brand, increase your profitability, and increase your sense of purpose.
The audio recording, video recording, and slides will be available to listen to or download from your Online Library immediately after check-out.
About the Speaker
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.”
Dr. Michelli’s latest book, The Zappos Experience, was released in October, 2011. His book, Prescription for Excellence was released in May 2011 and achieved number 1 bestseller status on the New York Times, Wall Street Journal, USA Today, Publishers Weekly, and Nielson BookScan lists. His prior bestselling books include The Starbucks Experience, The New Gold Standard, and When Fish Fly which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.
Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life. Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.