5 Leadership Lessons for Igniting Growth
No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries.
Michelli turns his attention to major disrupter, Airbnb, with his latest book The Airbnb Way. In this Soundview Live webinar, he shows how innovative leaders have managed to build a unique brand by inspiring and engaging a community of hospitality entrepreneurs – a feat unparalleled in the shared economy.
About the Speaker
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.”
Dr. Michelli’s latest book, The Zappos Experience, was released in October, 2011. His book, Prescription for Excellence was released in May 2011 and achieved number 1 bestseller status on the New York Times, Wall Street Journal, USA Today, Publishers Weekly, and Nielson BookScan lists. His prior bestselling books include The Starbucks Experience, The New Gold Standard, and When Fish Fly which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.
Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life. Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.