Leading the Starbucks Way
In this Soundview Live webinar, Leading the Starbucks Way, Joseph Michelli will explain five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry. In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.
If you are interested in building an engaged workforce which in turn, drives the loyalty and advocacy of your customers, suppliers, and people throughout the communities in which you do business, this webinar is for you.
About the Speaker
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching what is right in the world and playfully sparking people and businesses to grow toward the extraordinary.”
Dr. Michelli’s latest book, The Zappos Experience, was released in October, 2011. His book, Prescription for Excellence was released in May 2011 and achieved number 1 bestseller status on the New York Times, Wall Street Journal, USA Today, Publishers Weekly, and Nielson BookScan lists. His prior bestselling books include The Starbucks Experience, The New Gold Standard, and When Fish Fly which was co-authored with the owner of the "World Famous" Pike Place Fish Market in Seattle.
Dr. Michelli transfers his knowledge of exceptional business practices through keynote presentations that explore ways to develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their life. Dr. Michelli believes his greatest accomplishment is his ability to learn from the laughter and humor of his children, Andrew and Fiona.