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Management
Learn the 7 Customer Amazement Strategies
Customer service isn’t a department — it’s a philosophy that must be embraced by every member of an organization. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition.
In this Soundview Live webinar, Shep Hyken shares seven powerful strategies that any organization can implement to create greater customer and employee loyalty. As evidence that these strategies work, Hyken also shares from more than fifty examples of role-model companies who understand that customer service isn’t just a department, but a philosophy that affects every member of an organization.
The audio recording and video recording will be available to listen to or download from your Online Library immediately after check-out.
About the Speaker
Shep Hyken
Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express – and that’s just a few of the A’s!