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It makes sense to empower the employees on the front line and encourage them to use their judgment in handling any problems that they encounter. As we learn in this issue of Executive Edge, this delegation of power frees managers to pursue the growth of the company, gives the frontline employees a sense of ownership, amplifies their engagement, it’s beneficial for customer contact points, and it helps to harness the innovation that can be inspired on the front line. Evidence is leading companies to rebuild from the front line. Leaders should be ready to unleash the power of the front line.
In the era of productivity apps like Slack, Teamwork, Asana, this was supposed to be the period when we finally said goodbye to email. And yet, email just keeps hanging around. It’s comfortable, it’s familiar, it’s (somewhat) efficient, and it combines short-form communication with the ability to craft more thoughtful, long-form content. But just like […]
Everybody loves leaders. We read all the leadership books, listen to all the leadership podcasts, and soak up all the knowledge and wisdom we can about what makes a leader truly great. But managers? Those we have fallen a bit out of love with. The much-maligned manager is actually an essential role that’s not done […]
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