It makes sense to empower the employees on the front line and encourage them to use their judgment in handling any problems that they encounter. As we learn in this issue of Executive Edge, this delegation of power frees managers to pursue the growth of the company, gives the frontline employees a sense of ownership, amplifies their engagement, it’s beneficial for customer contact points, and it helps to harness the innovation that can be inspired on the front line. Evidence is leading companies to rebuild from the front line. Leaders should be ready to unleash the power of the front line.
We entered 2020 with naive optimism, having no idea of the disruptive forces of the pandemic that were soon to come. In 2021, many of us thought things couldn’t possibly get any crazier – until they did. Now, many of us carry a certain cautiousness. But even as many of the sources of upheaval that […]
A year ago, hybrid work environments – where employees split work time between in-person offices and remote setups – were reserved for forward-thinking startups, certain lucky employees, and unique companies with employees scattered around the world. Now, hybrid work environments are the norm. But are we doing them right? Has simply switching from demanding employees […]
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