Unleash the Power of the Front Line

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It makes sense to empower the employees on the front line and encourage them to use their judgment in handling any problems that they encounter. As we learn in this issue of Executive Edge, this delegation of power frees managers to pursue the growth of the company, gives the frontline employees a sense of ownership, amplifies their engagement, it’s beneficial for customer contact points, and it helps to harness the innovation that can be inspired on the front line. Evidence is leading companies to rebuild from the front line. Leaders should be ready to unleash the power of the front line.

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