QBQ! The Question Behind the Question

Practicing Personal Accountability at Work and in Life
By John G. Miller
About the Summary

The troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ!, author and consultant John G. Miller explains how negative, inappropriate questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions — QBQs — such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed. QBQ! provides a practical method for putting personal accountability into daily action with astonishing results.

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