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Ideally, leadership balances the needs of people and the needs of the business. It often means that leaders must shift more of their attention to others and less on themselves. This outward focus requires that you use not only your head but also your heart. In this Executive Edge we learn that tuning into the needs of others rewards leaders with trust, partnership and engagement. The lessons here are applicable to leading employees, coaching others, and communicating with clients. Ultimately, the message is that you can engage and influence everyone around you if you put your heart into how you lead.

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