The focus of this issue of Executive Edge is workplace conflict: the conditions that brew it, techniques for resolving it, and what a manager’s role should be when conflict arises. You’ll learn why conflict can sometimes be a good thing, and even get a chance to test your company’s conflict-management IQ. Workplace conflict can be found within all levels and departments of organizations, and its ultimate impact on work goals, morale and costs can be significant. This is why it’s key for executives to be adept at the skill of managing workplace conflict.
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