How to Earn and Keep Customer Loyalty

Description

Convincing customers to remain loyal to your company and its products requires keeping their interests at the heart of everything you do. This Executive Edge lends insights into reaching customers at the four most critical decision moments, understanding the facets of loyalty, recognizing the impact of employee engagement on customer experience, and handling the social media relationships. With the increasing panorama of choice, it’s key to know how to earn and keep customer loyalty.

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