Customer loyalty is challenged by a bombardment of in-your-face choices and vast information. How can companies hold onto their customers in this fast-paced, super-informed, sense-of-entitlement environment? In this issue of Executive Edge we look at just that, pulling in advice from some leading marketing experts. You’ll learn how to rethink the strategies you’ve always relied on and you’ll meet a marketing manager who is hard at work blending the traditional customer service strategies with the modern. A good customer loyalty strategy can be very profitable; that’s why it’s important to know how to build customer relationships that last.
Nowadays, digital marketing is less of an industry and more of an entire universe. As the tools we use to market ourselves online have become more powerful and widespread, choosing betweenthem has also become more complicated. Where do you start? How do you know that someone knows what they’re talking about when they claim to […]
Convincing customers to remain loyal to your company and its products requires keeping their interests at the heart of everything you do. This Executive Edge lends insights into reaching customers at the four most critical decision moments, understanding the facets of loyalty, recognizing the impact of employee engagement on customer experience, and handling the social […]
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