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Book Review: The Zappos Experience

When business book authors seek companies that exemplify superior abilities in areas such as innovation, product development and talent development, a small list of names rapidly fills the pool. If asked, readers could name the

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Enchanted to Meet You . . .

Enchantment. When I hear this word, I can’t help but think of fairly tales and Disney movies. In fact, Disney actually has a movie entitled Enchanted. So what does enchantment have to do with business?

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Book Review: The New Experts

Customer loyalty is dead. So claims business growth expert and author Robert H. Bloom in his new book The New Experts: Win Today’s Newly Empowered Customers at Their 4 Decisive Moments. The business book, recently

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Can Southwest Continue to Overdeliver?

One of the big headlines today is Southwest Airlines’ purchase of budget competitor AirTran Airways. As this article from Businessweek indicates, the prevailing thought is that Southwest had little choice but to buy AirTran. Sources

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