Many of you are probably familiar with a book by the people at Vital Smarts called Crucial Confrontations. It has been a best seller for several years with over a million copies sold. This year
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Special Week of Webinars
Next week is special at Soundview, as we have three guest speakers joining us for Soundview Live throughout the week. Whether you’re interested in increasing your productivity, understanding the shift in our global economy, or
Continue ReadingHow to Amaze Your Customers
A quick review of books on customer service shows that the prevailing view is to WOW customers, to knock their socks off with service far beyond what they expect. But Shep Hyken takes a different
Continue ReadingWho Are the Real Decision-Makers in Your Company?
When a major decision is being made in your company, who’s in the room? Is it the boss and a group of his or her confidants? Or is it the boss and his senior management
Continue ReadingThe Decision to Trust
I ran across a 2010 article by the Pew Research Center entitled Distrust, Discontent, Anger and Partisan Rancor. Some of the numbers were surprising and discouraging. We are currently at our lowest level of trust
Continue ReadingThe Benefits of Webinars
When searching on “business webinars” in Google recently, I found 126,000,000 results. It would seem that every organization hosts webinars within their field of focus. For some companies, webinars are used for lead generation. By
Continue ReadingIs Your Leadership Credible?
“In the end, leaders don’t decide who leads. Followers do.” Jim Kouzes & Barry Posner This statement is at the core of Kouzes & Posner’s new book Credibility, a complete revision of their 1993 best-seller
Continue ReadingOperating with High-Trust in a Low-Trust World
In January of 2012, Stephen M.R. Covey will publish a follow-up to his best-seller The Speed of Trust. This is his introduction to the book: “Following one of our presentations on The Speed of Trust,
Continue ReadingWill Your Company Be Around in 20 Years?
The pace of change in business is increasing faster than ever. Consider how long an average company from the S&P 500 stays in the index. In 1955 it was estimated to be 45 years; in
Continue ReadingAre You In the Spotlight?
I recently attended our local high school’s presentation of the musical Singing In the Rain. There was a line all the way down the hall so that by the time we entered the auditorium we
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