Our guest blogger is Lee Elias, co-author of Think Like A Fan.
What do you call the people that do business with you? Are they consumers, patrons, customers, etc? I have become fond of referring to these people as fans. In reality, anyone who does business with you, whether it is monetarily or through trade, is making an investment into your brand and company. The physical transaction between a person and business may make them a literal consumer, however the choice to put their trust and faith in what you are providing is what makes them a fan.
Fans come in many forms; casual, fair weather and die-hard. Simply taking money from these people is no longer the most effective business model. With today’s limitless connectivity and ability to communicate, cultivating relationships and making these fans feel like part of your organization can be infinitely more beneficial, both monetarily and mentally, than ever before.
In a time when challenging the status quo has become the status quo, consumers have placed a responsibility on all organizations to stand out in order to gain their loyalty, not just their money. In order to find continued success moving forward, organizational leaders will all need to gain an understanding of how digital technology is reshaping the consumption of media. Our entire market is integrating deeper and deeper into wireless, mobile, and digital solutions that consumers crave. These innovations are a major opportunity for revenue and brand building if implemented and integrated correctly. Proper planning and preparation for a digital migration effort is essential, and business leaders will find they cannot sit back and “see how it plays out” for as long as they may have been used to with earlier, more traditional marketing methods.
Today’s connectivity has opened the door for organizations to touch an audience 24/7/365. Fans are constantly calling for a better overall experience – how are you answering the call?
There are several opportunities to transform from “merchandise” people buy to a “mission” they believe in. For example, organizations can
– “Broadcast” uniformed information across multiple platforms
– Speak with their audience, not at their audience
– Enable current customers and followers to promote your brand
– Stay constantly visible to supporters in order to stay relevant
– Continually “tap” their audience to engage and incite interaction
– Understand how to respond to both positive and negative reviews
– Substantiate internal sales forces to increase creativity and productivity
– Establish trust and authenticity as a keystone of the brand
– Create a digital community in which followers want to visit
– Utilize social media platforms to their maximum potential
– Work with (not against) competitors to maximize profits
– Create a culture of confidence in their brand
There is no doubt that a digital migration is happening. The question most of the elite are looking to have answered is when to make the change…the answer is now, as in right now.
Join us on September 29th at 12 PM ET for our Soundview Live webinar titled “Think Like A Fan”.