Although we place a high value on the knowledge and expertise of business gurus and authors, there is also much to be learned from executives who are out in the trenches of the business world, running companies and making decisions every day. This is the focus of our Executive Insight video series.
In a recent video, we interviewed Roseline Marston, president of A.D. Marble & Co., which provides environmental, cultural and engineering services focusing on archeological and historical structures. A.D. Marble is an ESOP (employee stock ownership plan) company, and Ms. Marston provides some excellent insight into how to create ownership in your company that goes well beyond just owning stock.
I have pulled out a few leadership principles that I culled from the interview, but you’ll want to watch the whole video:
- Physical presence is essential – Marston doesn’t depend on email to run her company. She regularly visits all six of their sites, and while there, works from a cubical next to other employees. She also works closely with each office manager and uses video conferencing when needed.
- Keep financials transparent – not only do employees see the financials on a regular basis, but they’re also trained in how to interpret them. In this way everyone knows how things are going, and are aware of crises early on.
- Ownership is important – knowing what is happening financially helps employees to better see how their work affects the bottom line.
- Feedback keeps things running smoothly – A.D. Marble solicits feedback from customers and employees about how they’re doing, and Marston applies this feedback to make improvements.
- Handle conflict directly – while the company has procedures in place for major breaches in behavior, all other issues are handled first at the peer-to-peer level.
- Leadership trumps management – Marston looks for potential leaders within the company, watching for those that demonstrate selflessness, loyalty and accountability. Leadership is not just about position, but about attitude and action.
If you’d like to watch the whole interview, or to enjoy our other Executive Insights videos, you can subscribe to Soundview Executive Book Summaries. All editions include the monthly video interviews. And we’d love to hear back about what you’re learning as well.