A Soundview Live Webinar attendee submitted a question for recent presenter Anese Cavanaugh, asking: How do I tell a 25-year employee that he is going to be terminated? Here is Anese’s written response, which she
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Remove Unproductive Conflict and Pointless Arguing Forever
Book Review by Andy Ghillyer Conflict, whether it’s freely expressed or left frustratingly unresolved, is becoming an increasingly frequent presence in our lives. The polarization of politics is making family get-togethers more tense than ever,
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How to Make a Positive Impact – One Interaction at a Time
by Janelle Bruland I travel frequently and the Bellingham airport has become a regular stop for me en route to various business meetings. Last week, I took an early morning flight to Portland. Admittedly, I was
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The Top 6 Ways To Get Feedback When You’re the Boss
Managers need feedback from their team members in order to do a better job of providing clear direction, solving problems, giving feedback, and getting the job done. But it’s not easy for employees to critique
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Leadership and Gossip – The Prosocial Voice
by Graeme Findlay In my book Evolve: How Exceptional Leaders Leverage the Inner Voice of Human Evolution, I propose that there are four key levels of leadership capability. These are: Heartfelt Voice, which allows a
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Understanding the 3 Types of Feedback Triggers
Not all feedback is difficult. Most of us do just fine with positive feedback. Then there’s the tougher stuff –– the feedback that leaves us confused or enraged, flustered or flattened. This kind of feedback
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Why Conflict is the Key to Success
For leaders, the path to true success runs through conflict. Yet, most leaders struggle with how to manage conflict effectively. In his book, The Elephant in the Boardroom, award-winning leadership psychologist and author Edgar Papke
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Executive Summary: Powered By Storytelling
What’s your story? It’s a question human beings have been asking each other since we first gathered around a campfire. Millennia later, this human need for storytelling hasn’t changed. We communicate most effectively through our
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Top Techniques for Workplace Conflict Resolution
Building an executive presence is about being in control of your emotions when you’re under stress. It’s about knowing yourself well enough to clearly see the impact and influence you have on others. It’s about
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10 Rules for Effective Communication
In the classic communications book, Words That Work: It’s Not What You Say, It’s What People Hear, author Frank Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what
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Are You Leaving a Negative Emotional Wake?
Negotiations happen all the time as we become involved in a daily chain of give-and-take social interactions. Ironically, most people don’t realize when they are negotiating, but if they did, they might find that crafting
Continue ReadingJohn Maxwell on Connecting with Others
Soundview’s Editors recently interviewed John C. Maxwell, best-selling author of Everyone Communicates, Few Connect. Here is an excerpt of the interview that relates to the challenge of connecting with people: Soundview: You make a point
Continue ReadingWhoever Tells the Best Story Wins
EVERYONE CAN BE A GOOD STORYTELLER Anyone who has read Steven Levitt’s phenomenal bestseller Freakonomics remembers the advice that his father gave him when Levitt, an economist with suspect mathematical skills, wondered about his professional
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