Not all feedback is difficult. Most of us do just fine with positive feedback. Then there’s the tougher stuff –– the feedback that leaves us confused or enraged, flustered or flattened. This kind of feedback
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Why Conflict is the Key to Success
For leaders, the path to true success runs through conflict. Yet, most leaders struggle with how to manage conflict effectively. In his book, The Elephant in the Boardroom, award-winning leadership psychologist and author Edgar Papke
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Executive Summary: Powered By Storytelling
What’s your story? It’s a question human beings have been asking each other since we first gathered around a campfire. Millennia later, this human need for storytelling hasn’t changed. We communicate most effectively through our
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Top Techniques for Workplace Conflict Resolution
In Executive Presence: The Art of Commanding Respect Like a CEO, Harrison Monarth recommends that managers and professionals striving to bolster their executive presence can and should adopt the following techniques for resolving conflict — not so much
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10 Rules for Effective Communication
In the classic communications book, Words That Work: It’s Not What You Say, It’s What People Hear, author Frank Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what
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Are You Leaving a Negative Emotional Wake?
Negotiations happen all the time as we become involved in a daily chain of give-and-take social interactions. Ironically, most people don’t realize when they are negotiating, but if they did, they might find that crafting
Continue ReadingJohn Maxwell on Connecting with Others
Soundview’s Editors recently interviewed John C. Maxwell, best-selling author of Everyone Communicates, Few Connect. Here is an excerpt of the interview that relates to the challenge of connecting with people: Soundview: You make a point
Continue ReadingWhoever Tells the Best Story Wins
EVERYONE CAN BE A GOOD STORYTELLER Anyone who has read Steven Levitt’s phenomenal bestseller Freakonomics remembers the advice that his father gave him when Levitt, an economist with suspect mathematical skills, wondered about his professional
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Today’s guest blogger is Dr. Marcia Reynolds, president of Covisioning LLC. When I teach coaching skills to leaders, someone always asks what to do if a person cries. They usually want to do something that
Continue ReadingMaking a Career Among Multiple Generations
The time in which we live is unique in that this is the first time that four generations are working side-by-side in the workplace: the Traditionalists (born before 1945), the Baby Boomers (born 1945-1964), Gen
Continue ReadingThe Art of Improvised Persuasion
Customers don’t want to hear sales pitches, so why do salespeople rely on them? In Ditch the Pitch, Steve Yastrow advocates, “Tear up your sales pitch, and, instead improvise persuasive communications.” Here is a humorous
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