Book Review: TouchPoints

by Douglas Conant and Mette Norgaard

Ask any leader to list a few of the irritants of his or her job and one would likely hear about frequent interruptions as a source of frustrations. Former CEO of Campbell Soup, Douglas Conant, along with consultant and co-author Mette Norgaard, understands that many of these minor interruptions are the moments in which major change can occur for your employees. They explore the power of these moments in their book TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments. This leadership must-read is now available in multiple digital formats from Soundview Executive Book Summaries.

According to the authors, the small moments that many view as interruptions are the critical moments when the power of your influence can be rapidly communicated. Each individual employee is part of a network within the organization. As the authors write, “Whatever you say or do in a TouchPoint may be quickly transmitted to five or six people in that person’s network –– and then relayed to their colleagues and so on.” This is an essential takeaway for readers of TouchPoints because the exponential impact of these moments applies equally to the negative as it does to the positive.

Conant and Norgaard encourage readers to make a “commitment to mastery” in the realm of leadership. They provide a path through three essentials (given the mnemonic of head, heart and hands) that are explained in detail that is precise and memorable. Readers will learn to develop a personal leadership model that can be applied regardless of one’s industry or level within an organization.

Count the number of times you are interrupted in the next hour, then visit Summary.com to get your copy of TouchPoints. Eight pages (or 20 minutes) later, you’ll be turning frustration into inspiration.

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