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The Zappos Experience

The Zappos Experience

The Zappos Experience

5 Principles to Inspire, Engage and WOW

by Joseph Michelli

The Zappos name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it — and how you can do it in your industry.

What You'll Learn

In this summary of The Zappos Experience, you will learn:

  • How to increase employee engagement.
  • How to connect with customers authentically.
  • How to create an energetic culture.
  • How to grow your people and products.
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