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    Mastering Civility

    Mastering Civility

    Mastering Civility

    A Manifesto for the Workplace

    by Christine Porath

    Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, Porath provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

    What You'll Learn

    In this 8-page text and 20-minute audio summary of Mastering Civility, you will learn:
    • The physical, psychological and monetary costs of incivility for individuals and organizations.
    • A 4-step plan for organizations to improve civility.
    • To evaluate your own civility and concrete strategies to improve.
    • How to respond if you are the target of incivility.
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