Leading the Unleadable

Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with and it's your responsibility to do it. Alan Willett turns this into a straightforward process that improves behaviors. Written by an insider in the tech industry, Leading the Unleadable reveals a core truth: most people actually want to contribute results, not cause headaches. Every manager has "problem people." What sets great managers apart is how they turn them into productive team players.