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How Did That Happen?

How Did That Happen?

How Did That Happen?

Holding People Accountable for Results the Positive, Principled Way

by Roger Connors & Tom Smith

The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"

Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to every large and small business. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable in a positive, principled way.

What You'll Learn

  • How to establish clear expectations and manage the unmet ones.
  • How people at every level can enjoy greater productivity, profitability and job satisfaction.
  • How to define accountability and how to get people to embrace it.
  • How to hold people accountable the positive, principled way. How to avoid ever again wondering "How did that happen?"
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